FAQ

Frequently Asked Questions

Online French Learning Center

1. How can I register for CanLearnFrench courses ?

To register, go to our website, click on the Courses tab and follow the instructions.

2. What methods of payment are accepted ?

We only accept payment by bank transfer. With the specific plans mentioned, payments must be made in full before the start of training. For plans allowing bi-monthly payments, please note that this option is subject to a minimum commitment of 40 hours of training. Specific details for each plan are available in our price list and payment terms.

3. What is the cancellation policy ?

You can cancel your course by sending us an e-mail 24 hours before the session. If the cancellation is respected, the course can be rescheduled. Otherwise, the course is considered given.

4. How do I report a technical problem during an online course ?

Use the live chat on our website to report technical problems.

5. Can I get a refund for late cancellations ?

As payments are due in full before the start of the course, there is no financial penalty for late cancellation. However, the course is forfeited if the cancellation is made less than 24 hours before the session.
In the event of cancellation less than 24 hours before the course, the course fee will be considered non-refundable. However, we carefully examine each situation on a case-by-case basis. Should you have any special requests or exceptional situations, please do not hesitate to contact us. Our aim is to find fair solutions that meet the needs of our learners.

6. How can I cancel my contract if necessary ?

In the event of serious breaches on our part, you have the right to cancel your contract. Contact our team to discuss the reasons and the steps to be taken.

7. How can I give feedback on courses ?

We encourage learners to provide feedback. Use our online feedback form or complete our satisfaction surveys.

Learner Satisfaction Survey CanLearnFrench

1. General evaluation

On a scale of 1 to 5, how would you rate your overall satisfaction with the
training you receive at CanLearnFrench?

2. Training content

a. How would you rate the relevance of the training content to your needs and
expectations?

b. Are there any specific topics you would like to see covered in our courses?

3. Teaching and communication

a. How would you rate the teacher's effectiveness in conveying concepts and skills?

b. How would you rate the clarity and relevance of the teacher's communications?

4. Platform and tools

a. How would you rate the learning experience on our platform?

b. Do you have any suggestions for improving the use of the platform or other tools?

5. Ongoing evaluation and follow-up

a. How would you rate the ongoing evaluation process, including surveys and feedback meetings?

b. Do you have any suggestions on how we could improve our continuous assessment process?

6. General comments

Do you have any other comments, suggestions or concerns you would like to share with us?

Thank you for taking the time to complete this survey. Your feedback is
essential to help us continually improve our training and better meet your needs.

Thanks for sharing! We always strive to improve.

8. How does CanLearnFrench ensure course quality ?

We are committed to maintaining high standards. Your feedback is essential to continually improve the quality of our courses.

9. Can I share course content online ?

Reproduction, distribution or modification of material without permission is prohibited. Please respect our policy on the use of teaching materials.